Sunday, August 25, 2013

Social Listening Translates Into 281% ROI For Cisco...





Social Listening Translates Into 281% ROI For Cisco http://bit.ly/18KD3Us Cisco Systems has developed a rapid routing and tagging system as part of its social monitoring strategy that automatically opens a service ticket after detecting a negative tweet or post on the Web.

Overall, the process relies on sharing information with the company’s search engine marketing team to identify keywords and intent.




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