Not a controlled message (171 Starbucks in 1 day)

I've never been to New York but I know there are 171 starbucks to choose from in Manhattan alone!

I wonder what Starbucks did to the employee that charged 80 bucks for a pound cake?

Is it possible to find fans like this? This is begging to be an ad! It needs some edits but the story can be told in 10 seconds. Give up control let real people tell your story and communicate your message. It wont come across as forced or produced. Also this guy went to 171 stores in 1 day I'm pretty sure he picked up a gazillion insights.